1. Information We Collect
When you use ArtVeda, we may collect the following types of information:
- Account Information: Name, email address, phone number, and password when you create an account.
- Profile Information: Bio, profile photo, and other details you choose to add to your artist or collector profile.
- Transaction Data: Shipping address, billing details, order history, and payment information (processed securely via our payment gateway).
- Usage Data: Pages visited, artworks viewed, search queries, device type, browser, and IP address.
- Communications: Messages sent through the platform, support requests, and feedback.
2. How We Use Your Information
- Process and fulfil orders, including shipping and payment processing.
- Manage your account and provide customer support.
- Personalise your browsing experience and recommend artworks.
- Send order updates, promotional emails, and important notices (you can opt out of marketing emails anytime).
- Improve and secure our platform through analytics and fraud prevention.
3. Sharing of Information
We do not sell your personal information. We may share data with:
- Service Providers: Payment gateways (Cashfree), shipping partners (Shiprocket), email services, and hosting providers who help us operate the platform.
- Artists / Buyers: Necessary order details (name, shipping address) are shared between buyer and seller to fulfil a purchase.
- Legal Requirements: When required by law or to protect the rights and safety of ArtVeda and its users.
4. Data Security
We implement industry-standard security measures including HTTPS encryption, secure payment processing, and access controls to protect your data. However, no method of transmission over the internet is 100% secure.
5. Cookies
We use cookies and similar technologies to keep you logged in, remember your preferences, and analyse site traffic. You can manage cookie preferences through your browser settings.
6. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us at supportartveda@gmail.com.
7. Third-Party Links
Our platform may contain links to external websites. We are not responsible for the privacy practices of those sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the platform.
9. Contact Us
If you have questions about this Privacy Policy, reach out to us at supportartveda@gmail.com.